Booking and Insurance

 
Booking:

Booking can be done either by you or your booking consultant with a booking slip given by your admitting consultant. For any queries on the same you can call the admission counter on 6698 6662

It is mandatory to pay the procedure deposit, prior to the procedure or at the time of admission.

For electronic transfer of money the bank details can be obtained in the hospital.

Registration:

We would like you to register yourself with the Asian Heart Institute when you come for the first time. An AH number will be issued to you on filling up the registration form. This number will be required to be produced by you, every time you visit the hospital for easy and effective traceability of previous medical records.


Please note that people who are insured or have their companies pay for their medical expense are requested to clarify all details before admission with your respective insurance agent / company. For any further assistance on the same you can get in touch with our TPA desk/marketing team.

Insurance:

We have an in house TPA desk to assist you in processing your mediclaim. Please note that the following will need to be taken into consideration for processing your mediclaim:


We would like you to do your cardiac consultation with an AHI consultant, as it would familiarize them with the case. This is important as it ensures smooth processing of approvals from the respective insurers.


In case you do a consultation with your family doctor / cardiologist, please make sure that proper information with respect to your medical details have been passed on to the consultant at AHI in the form of doctor reports.


It is advised that you consult the TPA helpdesk at least 3 days prior to the date of admission, as the approval process can take anywhere between 24 to 48 hours.


Please ensure you have the following documents when you come for the mediclaim procedure:
1. Policy Papers or TPA I-Card
2. Photo ID proof
3. Previous Medical reports
4. Positive investigation reports supporting the procedure


For any further assistance call TPA helpdesk on 6698 6502 (Mondays – Fridays between 9am to 6pm & Saturdays- 9am to 1.30pm)


Please note that a 10.30 % service tax is levied on the amount approved by the TPA


Please note that the hospital retains a 15% security deposit on the amount approved by the TPA. This deposit is refunded to the patient once the hospital receives the payment from the TPA. This process usually takes around 30-45 days


In order for the TPA to approve the procedure amount, minimum 24 hrs hospitalization is required


We have tie ups with the following TPAs:


Bajaj Allianz General Insurance Company Ltd

Cholamandalam Insurance Company Ltd

Dedicated Healthcare Services

Family Health Plan Ltd

Health India

ICICI Lombard General Insurance Company Ltd

ICICI Prudential Life Insurance

Medsave TPA Services

MD India Healthcare Services Pvt. Ltd

Paramount Health Care

Raksha TPA Services (Oriental Insurance, New India Insurance)

Star Health And Allied Insurance Company

United Healthcare India Pvt Ltd


Please note that cashless service is offered for corporate & private individual policies & not for public insurance policies. To know more call TPA helpdesk on 6698 6502

Cancellation:

Please note that booking would stand cancelled in case the requisite amount for the procedure is not deposited within the designated period of 24 hours (48 hours for outstation patients), prior to the surgery / procedure. In case cancellation is by the customer, the following conditions would apply:


No refund will be given if cancellation is within 24 hours of procedure.

50% refund will be given if booking is cancelled within 1-7 days prior to procedure.

Full refund if booking is cancelled 7 days before procedure.

In case of cancellation, we would like you to inform the hospital at least 72 hours prior to the date of admission.

Quick Contact

Bandra Kurla Complex, Bandra (E),
Mumbai 400 051.
Maharashtra, INDIA

Tel: +91-22-6698 6666 Fax: +91-22-6698 6506 Email: info@ahirc.com