We would appreciate minimum use of mobile phone as it disturbs others and also interferes with medical equipment. We request our patients / relatives to keep their mobiles on silent mode when they are at the hospital. Switch off the mobile while entering the ICU.
All rooms are provided with telephone facilities. Local, STD and overseas call services can be availed through the operator on chargeable basis. Public phones are provided at every ward level, in all public areas. Please contact any hospital staff for help.You can use the in-house phones in the lobby to talk to patients in the wards.
Counselling department offers counselling and therapy for the patient and their relatives. The counsellor is available between 9:30am - 6:00 pm. Regular updates for surgical procedures are also given to your family. The counsellor also arranges meetings between the ICU doctor and your relatives twice a day at (11:15 a.m. & 5:15 p.m.) in the 1st floor, counselling room.
Prayer rooms are provided on the ground floor in the main lobby and facilities to wash oneself are provided on the first floor.
Every patient is provided with a free 24 hour car park facility for 7 days. For any additional car park space, INR 10/ hour will be charged.
This is a statutory requirement and is necessary to be signed before any procedure. Your consultant / his or her assistant will explain to you the details of the procedure. You are advised to clear all your doubts with him / her and then sign the form. There can be more than one consent form for a procedure.
The hospital runs a 24 hour pharmacy shop on the ground floor next to the day care. All medicines / consumables for patients are from the in-house pharmacy .
For your convenience an automated teller machine (ATM) is available (24 x 7) on the ground floor near the day care entrance.
Make sure your ID bracelet is visible and accurate.
While you are in the hospital, it is important to talk to your doctors and nurses about your medicines. Bring a list of medications you take at home, including:
Do not take medicines that you brought to the hospital from home unless your doctor or someone on your health care team tells you it is okay. You should give your personal supply of medications to your nurse until you leave the hospital or give them to someone to take home for you.
Let your doctor and nurse know if you have any allergies to foods or drugs or if have ever had a bad reaction to any food, drug, or any other product.
Asian Heart Institute is a no smoking organization. To protect the health of our patients, visitors, and staff, smoking is prohibited in all areas of the hospital.
Gratuity and tips to any staff member is strictly forbidden. However, if you so desire, you may make a special donation to the Staff Welfare Fund. Please contact nursing director's office for further details.
We would really appreciate it if you could fill in the feedback form provided by the ward secretary / customer care / nurse and put it in the suggestion boxes before leaving. This will help us to evaluate ourselves better and serve patients in a more efficient way. Your identity will not be disclosed to any hospital staff.